Citi Cards Answers Your Questions

Thank you for taking the time to post your comments and questions. We read through all of them. We are always happy to hear your positive experiences and suggestions. We also understand for some of you, your experiences haven't been perfect. We know we have a lot more to do and we are working on it.

Below, I have responded to some of the most common questions and concerns. For those of you who had specific questions about your account, our Customer Service team has reached out to you directly by phone or email. If you still need to speak to someone, please contact us at the phone number on the back of your card. We are available 24/7.

Many of you shared suggestions on how we can improve our online functionality and statements. We have a number of things coming that will continue to simplify how you manage your finances. This summer you will see a streamlined billing statement and online account management site so you can quickly and easily view information you need.

Some of you experienced a temporary outage with Mint.com. We had to suspend account updates due to some server maintenance last weekend. We apologize for that inconvenience. We restored connectivity on Wednesday, April 18th.

We hear you loud and clear that you want more from your rewards Cards and we are working on it. I wanted to share some changes we made that improve the value and the flexibility when you redeem. We improved the value of our most popular redemption items. You can get merchandise, $25 and $50 gift cards, and more for fewer points than before. You can get reward items from Best Buy® in minutes with in-store pick up at your local Best Buy® stores or get rewards instantly with Amazon® eCodes and Fandango® and Zappos® eGift Cards. Plus, redeeming for air travel is now possible even when you don't have enough points, you can pay the difference with your Citi Card when you book through the Thank You Travel Center. Much more to come and we will keep you posted.

Some of you mentioned you would like to avoid foreign transaction fees on purchases. We have three cards that don't charge foreign transaction fees -- the Citi ThankYouSM Premier Card, Citi ThankYouSM Prestige Card, and the Citi ExecutiveSM / AAdvantage® World EliteTM MasterCard®. We encourage you to follow the links and explore the other great benefits and features of these cards as well.

We remain committed to delivering the products, rewards and service you deserve. We don't like to miss and we are focused on earning your business every day. We ask that you continue to provide your feedback. You can do so on Twitter at @Citibank, on Facebook at facebook.com/Citibank, or by calling us anytime at the phone number on the back of your card.