Results tagged as "customer service"

  • Insights from the Front Line on Showing Up

    By Robert De La Cruz, Analytics Senior Manager, Retail Services Customer Service May 28, 2014 11:49 AM

    To celebrate the Citi Foundation's Pathways to Progress, Robert De La Cruz (Analytics Senior Manager, Retail Services Customer Service) shares insights from his first job.

    Looking back on my first job, the one piece of advice I wish I had was to show up. This may come as a surprise, but at the time it was a meaningful lesson and today I encourage colleagues to learn from my experiences.

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  • Citi CEO Pandit Discusses Banking Basics, Eurozone and More

    September 11, 2012 09:00 AM

    During his recent trip to Asia Pacific, Citi CEO Vikram Pandit appeared on Australia's "Inside Business" to discuss issues that included responsible finance, getting back to banking basics, the Eurozone and serving clients. Watch the interview in full, here.

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  • Citi Cards Answers Your Questions

    By Jud Linville, Citi Cards CEO August 29, 2012 02:30 PM

    Thank you for sharing your comments and questions in response to my recent blog post. I am encouraged by your feedback on our improvements, yet also know that some of your experiences have been less than perfect. And there is more that we can do. I can assure you that we are committed to delivering the products and service that you desire and deserve.

    I really appreciate the positive feedback on the changes we've made to the design of your statements. And while we've made progress in our online experience - like the ability to see pending transactions - I also understand that some aspects could be better. Over the coming months, you can expect to see more improvements in terms of design and online functionality directly in response to your feedback.

    2 comments

  • You Spoke. We Listened.

    By Jud Linville, Citi Cards CEO August 17, 2012 01:00 PM

    An Update for our Customers

    As we celebrate Citi's 200th anniversary this year, we know there is still work to do every day to earn your business and your trust. We want to share another update on the feedback you've provided and how we've responded, from creating better travel rewards to providing more options for your points and simplifying ways to manage your account.

    We know you like rewards that really deliver. We are pleased to announce the launch of the Citi® Hilton HHonors™ Reserve Card which delivers a better travel experience than before. In your first year of card membership, you can earn up to three weekend night certificates that can be used at 3,800 Hilton Worldwide properties. When you consider rates at the Beverly Hilton and Conrad New York are often $200 - this is a value that really adds up. Plus, you get automatic HHonors Gold status, so while you save you can also enjoy complimentary in-room Wifi access, beverages and snacks, executive lounge access, and available room upgrades. If you're traveling overseas, this new card does not charge foreign purchase transaction fees and has chip-based technology so you can make purchases with ease anywhere in the world. Visit www.hiltonreserve.com to learn more.

    854 comments

  • Citi Russia Wins Consumer Rights and Quality Service Award

    By Sergey Korotkov, Retail Bank Head, Citibank Russia July 31, 2012 09:00 AM

    Citi was recently named the winner of the Consumer Rights and Quality Service Prize in the Financial Literacy and Openness category by the Russian Chamber of Commerce and Industry in their 3rd Annual awards ceremony.

    It is a great honor and responsibility to win in this award. Our bank pays much attention to the issue of raising the quality of financial education of consumers of financial services. We consider our expenditures on financial literacy programs to be long-term investments in the development of human potential, which in turn will foster prosperity in Russia's region and facilitate the sustainable development of our business.

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  • Citi Cards Answers Your Questions

    By Matt Jenkins, Head of Service Delivery April 24, 2012 01:30 PM

    Thank you for taking the time to post your comments and questions. We read through all of them. We are always happy to hear your positive experiences and suggestions. We also understand for some of you, your experiences haven't been perfect. We know we have a lot more to do and we are working on it.

    Below, I have responded to some of the most common questions and concerns. For those of you who had specific questions about your account, our Customer Service team has reached out to you directly by phone or email. If you still need to speak to someone, please contact us at the phone number on the back of your card. We are available 24/7.

    50 comments

  • You Spoke. We Listened.

    By Jud Linville, Citi Cards CEO April 13, 2012 12:00 PM

    An Update for our Customers

    When you talk, we listen. While we're proud to celebrate Citi's 200-year history in 2012, we know there is more to do. We want to share an update on some of the things we've recently heard from you and what we've done about it, such as providing more ways to earn and use rewards and easier ways to manage your account.

    You told us that getting more from your miles when traveling is important to you. This month, together with American Airlines, we added new benefits to the Citi® Platinum Select® / AAdvantage® card, the only credit card that offers 10% miles back for AAdvantage® miles redeemed, up to 10,000 miles per calendar year. The new benefits save time in the airport and money, with free first checked bag and priority boarding for customers and up to four traveling companions - a family with four checked bags would save $200 roundtrip on baggage fees.

    412 comments

  • Citi Cards answers your questions

    By Matthew Jenkins, Head of Service Delivery October 14, 2011 04:42 PM

    Thank you for taking the time to post your comments and questions. We have read every comment closely. As we work hard to transform our products and services to better serve and delight our cardmembers, your feedback is enormously valuable. What follows are responses to some of the most common questions and concerns raised. For those of you who had specific questions about your account, our Customer Service team has reached out to you directly by phone or email to address.

    We know we need to make it easier for you to use your card when you travel. We're working hard to reduce interruptions while still protecting you from unauthorized use. Making it easier for you to inform us of your travels is one part of the plan. You can use the new online travel notification tool, or you can always call us at the number on the back of your card.

    10 comments

  • Check out the new Citibank.com.

    By Tracey Weber, Head of Internet and Mobile for North America Consumer Banking October 03, 2011 11:13 AM

    Today, Citibank unveiled a new online experience for its U.S. Consumer Banking clients. The new Citibank Online offers a dramatically streamlined design, an intuitive user experience, and brings simplicity, flexibility, and control to everyday household financial management.

    The site offers new, advanced features to help customers meet their financial goals--including personal finance tools, customized charts and graphs, and the ability to analyze multiple accounts, including from third-party retailers, utilities or other financial institutions.

    2 comments

  • Citi Cards: You Spoke. We listened.

    By Jud Linville, CEO Citi Cards September 30, 2011 10:41 AM

    An update for our cardholdersEvery day we work to deliver the experience you deserve and we won't be satisfied until you are. And we're listening hard to make sure we deliver solutions that meet your needs. While we recognize that we can always do better, I'd like to share some of the changes we've made over the past year based on the feedback we've heard from customers like you.

    We've heard that you want products that are simple and more transparent. This summer, we introduced the Citi Simplicity® card, which offers a unique combination: no late fees, no penalty rate, the same rate for both purchases and cash advances, and direct access to a customer service representative.

    173 comments